Legal document
Privacy Policy
This Privacy Policy describes how costavidaus.com handles personal information submitted through this website. It applies to this Costa Vida site and to messages sent through its contact and catering forms.
What this policy covers
This page explains what costavida collects when you write to us, how we use it to answer, and what choices you have. It covers the website forms only.
It does not cover information you share in person at the restaurant, by phone for an order, or on third-party sites such as delivery or review platforms. Those services have their own policies.
- Contact form messages and replies about the menu, hours, or a visit.
- Catering and group order inquiries, including dates and headcounts.
- Basic technical records that keep the site working.
How information moves through this site
Costa Vida keeps website data handling simple. You decide what to send, we use it to respond, and we do not sell it or pass form messages to other companies for their marketing.
Information we collect
Through the contact form we receive the details you type: name, email address, phone number if you add it, and the text of your message.
A catering inquiry on costavida may also include an event date, headcount, pickup or delivery location, and menu notes so we can prepare a quote.
We do not collect payment card details through this website. Hosting tools may record basic technical information such as browser type and pages viewed.
How we use information
Messages are used to answer your question, prepare a catering or group order quote, and share practical visit details such as hours and location.
If you start an inquiry, we may follow up once or twice using the contact you gave, for example to confirm a date or clarify a headcount.
We do not sell personal information. We do not add contact form submissions to unrelated marketing without your consent.
Cookies and similar technologies
This site may use cookies to keep pages working and to understand how they are used in general terms.
Categories of cookies and how to control them are set out in the Cookie Policy. You can adjust settings in your browser at any time.
Read the Cookie PolicySharing, disclosure, and retention
Limited sharing with the people who run the site, kept only as long as it is useful.
Sharing and disclosure
We share personal information only with service providers that help operate costavidaus.com and handle inquiries, and only to the extent needed for that task, such as hosting email delivery or storing form messages securely.
We may disclose information if required by law or to protect the rights and safety of the restaurant, its guests, or the public. We do not share contact form submissions with third parties for their own marketing.
Retention
We keep contact and catering inquiry information for as long as needed to handle the request and for a reasonable period afterward for record-keeping, for example to reference a past quote or follow-up.
When information is no longer needed, it is deleted or anonymized. Periods may be longer where the law or accounting rules require it, such as keeping order-related records.
Your choices and rights
Control over what you sent
You can ask to see, correct, or delete the personal information you submitted through this site. You can also ask us to stop contacting you about an inquiry.
To make a request, use the Contact page and describe what you want changed. We may need to verify your identity first, for example by confirming the email address the message came from.
Go to the Contact pagePrefer to call? Reach the restaurant at +1-801-373-1234.
Children's privacy
This website is not directed at children, and we do not knowingly collect personal information from children through it.
If you believe a child has submitted personal information, contact us through the Contact page or by phone and we will take reasonable steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time as the site or our practices change. The revised version will be posted on this page with a new date.
Continued use of the site after an update means you accept the revised policy. If a change is significant, we will make that clear on this page.
Note on scope: questions about orders placed by phone or in person are best handled directly at the counter, where staff can see the details. Website privacy requests concern online forms only.
Questions about this policy
Send a message through the Contact page and mention privacy in your note, or call the restaurant during opening hours. Include the email you used so we can find your message.
- 1205 N University Ave, Provo, UT 84604, USA
- +1-801-373-1234
- Mon–Sun: 10:30 AM – 9:30 PM
Next steps
Use the contact form for privacy requests, catering details, or general questions. Related rules live in the documents below.